Insights

  • Industry Insights

    Follow the transformation of the retail industry with insights from RetailEXPO.

    For video interviews with some of the industries leading experts please visit our gallery.

  • June 2020

    Female leaders of the future – has retail really bridged its gender divide?

    With a 27% rise in female retail executives since 2019, and more women than ever before featured in Retail Week’s 2020 Retail 100, which maps the leaders who are transforming the industry, how far has retail really come in bridging the gender divide?

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  • June 2020

    Online pain points: Customer experience crucial to capitalising on consumers covid-19 influenced shift online

    With the pandemic accelerating the shift from shopping in-store to online delivery costs, returns, and frictionless payment and data-capture processes are the critical touchpoints for retailers to finetune to provide an excellent customer experience (CX) online, RetailEXPO’s report suggests.

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  • May 2020

    What has the pandemic taught us about ecommerce delivery?

    The global coronavirus lockdown has highlighted the importance of ecommerce fulfilment like never before. With physical stores closed and self-isolating customers staying away, online delivery has become a lifeline for many - the fifth emergency service.

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  • May 2020

    Pizza Hut improves slice of pizza delivery market through eCommerce optimisation

    Pizza Hut Digital Ventures is a dedicated digital business unit, which exists to support the restaurants and franchisees, born in part out of rude comments made a few years ago by Domino’s that it had no delivery capability.

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  • May 2020

    Sustainability in Retail: Save the planet and make profits? It’s possible says Vivobarefoot’s Galahad Clark

    Footwear brand Vivobarefoot is fully committed to protecting the planet. But as Founder and CEO Galahad Clark is the first to admit: “Even we don’t do sustainability perfectly at all.”

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  • May 2020

    The human touch: Employee engagement critical to retail’s post-Covid recovery

    If retail businesses are going to achieve the level of change needed to survive into the next decade, the career development and empowerment of staff must be a central pillar of their recovery roadmap, said former Trade Minister and ex-MD of Waitrose, Lord Mark Price.

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  • April 2020

    Margins pressure mustn’t come at the expense of innovation as retailers reboot

    As lockdown continues, many retailers are moving out of the ‘survive phase’ and into the ‘reboot and reopen’ phase, according to ex-Waitrose chair, Lord Mark Price, who was speaking as the keynote at the RetailEXPO Virtual Conference last week.

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  • April 2020

    Lord Mark Price on retail in a post-Covid-19 world

    Delivering the RetailEXPO Virtual Conference keynote session, Price outlined the challenges ahead for retailers saying a quarter of UK shoppers are unlikely to return to the high street due to financial constraints and fear of contracting coronavirus.

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  • April 2020

    Three ways the coronavirus pandemic will change retail store teams forever

    The situation has been dire, but it has highlighted retail employees’ great work and worth. It also promises to transform the store team forever, accelerating and amplifying changes already happening within the industry. Here are three ways working in stores will be different, post-Covid-19.

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  • March 2020

    Forget about competing with Amazon – retailers need to concentrate on what the online disruptor can’t do.

    The challenge for physical retailers now is that online disruptors such as Amazon, Asos and Ebay, have achieved an unassailable lead when it comes to leveraging price, convenience and speed. This doesn’t mean, however, that high-street stores can’t fight back. Instead, retailers are increasingly wrapping their product offerings up in beautifully crafted experiences. Here’s how three leading retailers from very different retail segments are focusing on “what Amazon can’t” (WAC) to protect profits and market share.

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  • February 2020

    Payment Pain Points – a fraction is too much friction for shoppers

    With demand for friction free payment transactions, such as contactless payments, using cards and digital wallet, are predicted to grow by 300% globally over the next five years, retailers need to diversify and reimagine the traditional point of payment in-store and online, RetailEXPO’s latest report suggests.

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  • February 2020

    The greening of retail: why sustainability is the new frontline, and how tech innovation can help

    Spurred on by movements such as Extinction Rebellion, School Strikes for Climate, veganism, the plastic backlash and biodiversity conservation, consumers have found a compelling new reason to buy. Retailers who fail to adapt to consumers’ rapidly changing priorities risk alienating their customers, especially those from younger demographics, eroding brand equity and profit margins at a time when trading conditions are difficult enough.

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  • January 2020

    The rise of the self-service customer: Why retailers need to give their customers greater freedom of choice

    Consumers now want the freedom to shop their way. They want the power to reach into the retailers’ full inventory to choose the SKU they want, whether it is in a remote warehouse or store or even deeper in the retailer’s supply chain. They also expect a wider range of choices when it comes to such things as payment and fulfilment. One rigid set of options will simply no longer satisfy. This extended freedom to choose is the new industry differentiator and those retailers who fail to deliver risk being at a significant competitive disadvantage compared to their peers.

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  • January 2020

    Introducing the digitally liberated store employee. How technology can leverage human interactions in store and online

    Despite the increasing sophistication of technology used in-store and online, customers’ appetite for human interaction is now as big as ever. But retailers are finding it tougher to satisfy this customer demand for information-rich facetime due to ever-tightening budgets. Those retailers who manage to achieve the seemingly impossible are differentiating themselves from their competitors. They are also discovering that face-to-face interaction drives a host of retail metrics including increased conversion rates, customer loyalty and advocacy.

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  • January 2020

    2020 Vision: How retail’s continued transformation will look in 2020 and beyond

    2020 promises to be the year when change and restructure become the new normal for the retail industry and the false dichotomy between online of offline is finally put to bed. RetailEXPO’s latest research lifts the lid on an industry undergoing seismic change. It tracks customer demand and sentiment, while offering retailers actionable insights, showing how technology can help satisfy consumer expectations.

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  • December 2020

    Technology tailwinds: How and why retailers are transforming into technology firms in 2020

    It seems all leading retailers are doing it – slowly, but surely morphing into technology companies. Online fashion retailer Zalando has publicly stated it wants to become the Spotify of fashion, John Lewis & Partners is working closely with a robotics company to harvest crops for its Waitrose stores and the second-hand clothes sector is set for a boom thanks to the rise of digital marketplaces. So, what is driving this increasing demand for technology, what form is it taking and what are the benefits for both retailers and their customers?

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  • December 2019

    RETAIL TRENDS: How retailers can harness digital to capture the consumer in 2020 and beyond

    Have you identified the retail pain points driving your customers away? Do you know how to leverage technology to deliver the perfect customer experiences? Take the guesswork out of your innovation investment programme. Download our latest report, supported by research involving a UK-representative sample of 2,000 shoppers, which reveals exactly what excites and annoys consumers, both online and instore. It also pinpoints areas where technology can be leveraged to get ahead of the competition in this fiercely contested industry.

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  • December 2019

    Future of Retail Report

    This latest Future of Retail special report, in assocation with RetailEXPO and published in The Times, explores fast fashion greenwashing, our changing relationship with online frictionless shopping and the rise of voice payments. It also examines why over-65s are thriving with online retail and how ecommerce brands can ensure they are catering to several generations at once. Also featured is an Q&A with renowned retail consultant Mary Portas on why retail is entering a brand-new era. Download your free copy of the Future of Retail report today.

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  • May 2019

    Using behavioural science to turn shoppers into buyers

    - Iona Carter, Founding Director, Tracer Insight Consultancy

    The Nobel Laureate psychologist, Daniel Kahneman, famously said that “thinking is to humans like swimming is to cats… they can do it, but they’d prefer not to”. And this is as true for humans as shoppers as it is for any other identity we take on in our daily lives.

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  • April 2019

    The future of the supply chain workforce is bionic

    Chris Tozer, Territory Manager UK, Ireland and Italy at Ivanti Supply Chain, will explain how the rise of the ‘bionic worker’ is set to enhance the efficiency of the supply chain and warehouse workforce and will help the industry cope with the labour shortage it is currently facing.

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  • April 2019

    Discover the latest payments innovations, strategies and regulatory requirements at the RetailEXPO Payments Stage

    Mark McMurtrie, Director, Payments Consultancy - Chair of the Payments Stage at RetailEXPO - gives a preview of what's on. Attending the Payments Stage conference programme will allow you to learn from market leaders, help shape your strategies and meet new suppliers.

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  • April 2019

    The evolution of technology procurement… from suppliers to partners

    Recently, I’ve really seen a difference in the relationships that are being built between technology providers and retailers, because technology can now become a sales enabler, as well as it’s traditional role as a cost reducer.

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  • March 2019

    Payments and purchasing disruptors – cashing in on emerging payments opportunities

    Retailers have a wide variety of ways they interact with their customers. Whether they be brick-and-mortar shops or online shopping experiences, finding payment systems that are robust and flexible enough to use across all potential channels is not an easy task.

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  • March 2019

    Communication doesn’t, behavior does

    When it comes to in-store communications, don’t just say it, do it.

    Rumours of communication have been greatly exaggerated for some time and as the retail environment evolves, this will only become more acute. Here's a more realistic goal: behaviour intervention: from focusing on the message, to focusing on the action and developing tools to provoke it.

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  • 20 February 2019

    One Vision: How To Re-Energise Retail in 2019 and Beyond

    From our survey of 2,000 UK shoppers, this special consumer led report details what should be driving retail decision-making in 2019, where the industry is currently excelling, and where it is falling short. Who is winning in the CX stakes? This report reveals the best retailers for in-store and online customer experience, and who is re-energising their offering to match what consumers want and expect to see from retail. It offers inspiration, guidance and good practice for the sector to re-energise retail in 2019 and beyond. Download your free copy of the One Vision 2019 Retail report today.

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  • Future of Retail Report 2019

    This latest Future of Retail special report, published in The Times, explores the trends and technologies shaping the industry, from omnichannel retailing, to personalised subscription services. It covers the rise of modest fashion and how a career in retail can be transformed to cut staff turnover. Also featured is an infographic on the rise of conscious consumerism and comment on the greatest challenges, and opportunities, facing retailers in 2019. Download your free copy of the Future of Retail report today.

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  • 18 January 2019

    Why the ‘flat white economy’ demands flexible retail and hospitality spaces

    Interview with Tom Rhodes, marketing and communications manager at CADA Design - People’s lives are changing and everywhere is now a place of work – that’s one key reason the high streets, shopping centres and community spaces are experiencing so much change in terms of design and functionality.

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  • 19 September 2018

    How store design can make storybook heroes of retail staff

    Interview with Tim Greenhalgh, Chief Creative Officer at Fitch - Against the backdrop of an ever-changing consumer landscape, retailers are continually advised to empower their staff and give them the tools and opportunity to provide better customer experiences.

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  • 4 September 2018

    Retailers, brands and ‘maternity men’: all eyes on a new shopper demographic

    Interview with Tom Moore, Head of Retail and Shopper at Geometry - There’s a new consumer demographic emerging, and it’s one that could have interesting consequences for how UK retailers set up their stores.

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  • 9 August 2018

    RBTE Research: Staying ahead of the innovation curve is the greatest challenge to retail

    New research from RBTE of over 7,500 retail professionals shows keeping up with technological advancements is retailers’ top business concern.

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  • 6 August 2018

    Department Stores, Retail Design and the Dangers of 'Launch and Leave'

    Interview with Karl McKeever, Managing Director at Visual Thinking - Department stores – and the wider retail industry – can be guilty of “launch and leave”, and businesses should make sure that new design and service concepts are not just public relations exercises that are not followed through after being unveiled.

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  • 6 August 2018

    Involve Me and I Will Learn: Why Retailers Must Focus on In-Store Engagement

    Interview with Ian Johnston, founder  and creative director of Quinine - There is an Ancient Chinese quote attributed to philosopher Xun Kuang, which when translated into English goes along the lines of “Tell me and I forget, teach me and I remember, involve me and I learn”. According to Ian Johnston, it’s a mantra that UK retailers would do well to consider as they shape their stores and customer propositions for the modern era.

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  • 18 July 2018

    The hybrid consumers who see stores as their playground

    Interview with Sophie Corcut, Senior Consultant at GDR Creative Intelligence - Corcut explains that the hybrid consumer comes from people’s growing use of mobile, social media and the internet in the shopping process balanced with what she describes as a desire to visit places that complement their view of their world before sharing those experiences digitally.

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  • 23 July 2018

    Study don't stereotype - retailers should keep tabs on generation Z

    Interview with Danielle Pinnington, Managing Director of Shoppercentric - There's huge risk in stereotyping but the real value in looking at the next generation and being aware of where the big spenders of tomorrow are coming from and what it is they're looking for. Retail customer insight programmes aim to pick out set characteristics from each group to help businesses understand the way people shop.

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  • 09 March 2018

    Future of Retail Report 2018

    The lives of consumers have changed irredeemably and it is time retailers followed suit. This special report delves into what it takes for retailers to survive and thrive in the digital age. Social shopping is on the rise as Chinese instant messaging goliath WeChat presents a huge opportunity for retailers, while consumers are becoming increasingly mindful of the impact their purchasing habits have on the environment. Download your free copy of the Future of Retail report today.

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